Frequently Asked Questions about Nexware
These are the Frequently and Usually Asked Questions (FAQ) about Nexware cookware. We understand that you may have questions about our products, so we’ve compiled a list of some of the most common questions we receive. We hope this page provides helpful information and answers any questions you may have. Check back from time to time as we keep adding to this page whenever new questions come up.
What Makes Nexware Hybrid Cookware better than others?
Nexware’s cookware combines the convenience of non stick technology with the durability of stainless steel for reliable cooking results every time. Nexware Cookware is made with tri ply stainless steel for maximum strength. It is also coated with non stick film that does not easily thin out, as long as you follow our care guidelines fully.
Where is Nexware Manufactured?
Nexware utilized the best german technology to design and develop its product line which is manufactured in Asia. It has passed all International Quality Standards.
Are Nexware Cookware Safe to Use?
Yes, our products are safe to use. We use only high-quality materials that are free from harmful chemicals and toxins. Our products are also tested for safety and durability, so you can use them with confidence.
Are Nexware Cookware Easy to Clean?
Yes, our products are designed to be easy to clean. All Nexware Cookware feature non-stick coating and are dishwasher safe, making cleaning up after cooking a breeze.
Food sticks to my pan while cooking! Why?
Sticking occurs because the heat is too high. We recommend starting on medium-low heat with a little bit of oil as well. Our technology allows our cookware to heat up much faster so we find that customers are cooking on too high of heat. Season your pans once before use.
1. Nexware cookware should be seasoned before first use. You do not need to season your pans before every use. To season your pans properly, first heat your pan to medium-low and spread 1 teaspoon of vegetable oil around the interior of the pan. Leave on heat for 1-2 minutes. Now you’re ready to cook. Over the first few weeks of use, your Nexware cookware will perform better and better as it re-seasons itself on its own from the fats in the food you are cooking.
2. PROPER temperature is the key! Our MultiTech allows Nexware to heat up much faster and distribute heat much more evenly than most cookware. Sticking almost always occurs when the heat is too high. We recommend cooking things like eggs on medium-low. Our pans do require just a little bit of oil since they are hybrid pans.
3. If you’re still experiencing sticking after owning the pans for an extended period of time, we recommend giving the pan a deep clean with a more abrasive sponge then re-seasoning.
My pans seem to be a bit stained after use. How can I get them out?
Some pan discoloration is normal with any cookware. For tougher stains, we recommend soaking your pans in warm soapy water for a few minutes. You can also use baking soda and vinegar solution (Google is your friend). Depending on how tough the stain is, we recommend using stainless steel cleansers (like Barkeepers Friend) or even stainless steel scouring pads to scrub off tough stains.
What is the warranty on Nexware Cookware?
We offer a warranty of 1 year on all our products.
One (1) Year Warranty does not apply to damage caused by food service setting, abuse, misuse or altering product. Over time, surface imperfections may appear. These cosmetic imperfections will NOT affect the performance of the cookware. This is considered normal wear and tear.
Our warranty is limited to consumers with proof of purchase. If the product was not purchased NEW from any authorized dealer, warranty is null and void. Our warranty is limited to the repair or replacement of the defective product at Nexware’s sole option. Nexware shall not be liable for any incidental or consequential damages, whether direct or indirect.